Return and Refund Policy
The item may be returned within 14 days after delivery.
Before returning the item, the buyer must contact PLC North at info@plcnorth.com and provide the order number and reason for return. The item must not be returned without prior instructions.
The item must be returned in the same condition in which it was received, together with every included accessory, label, and part. It must be packed securely to prevent damage during transport.
The buyer is responsible for all return shipping fees, packaging costs, insurance, customs charges, import duties, and other costs related to the return.
The item may be used, refurbished, surplus, or untested. Its condition and known testing status will be stated in the listing. An item sold as “as is,” “untested,” or “for parts or repair” is accepted on that stated basis.
After the returned item has been received and inspected, an approved refund will be issued to the original payment method. The refund will normally be processed within 14 days. Any loss in value caused by use, installation, alteration, incomplete contents, poor packaging, or return damage may be deducted from the refund.
This policy does not restrict any mandatory consumer rights or protections provided by applicable law, eBay, Google, or another selling platform.
Shipping Policy
All shipping costs, including freight, packaging, insurance, and any applicable surcharges, are the responsibility of the buyer and are calculated based on the item’s weight, dimensions, and destination.
PLC North ships internationally. The shipping method and carrier are selected based on the item’s size, weight, and destination, and will be confirmed with the buyer before dispatch.
Dispatch times will be stated in the listing or confirmed at the time of order. Large, heavy, or palletized items may require freight shipping and additional coordination, which can extend dispatch and delivery times.
The buyer is responsible for providing a complete and accurate shipping address. PLC North is not responsible for delays, additional costs, or non-delivery caused by incorrect or incomplete address information.
Any customs duties, import taxes, and clearance fees are the responsibility of the buyer and are not included in the item price or shipping cost.
Risk of loss or damage passes to the buyer once the item has been handed to the carrier. Tracking information will be provided to the buyer once available.
This policy does not restrict any mandatory consumer rights or protections provided by applicable law, eBay, Google, or another selling platform.